So what could cause me, a normally even-tempered, happy-go-lucky gal to feel this way? Two words…a dishwasher. God help me (and everyone around me) if another of my appliances bites the dust. I’m at the point with this Bosch dishwasher that I’d throw it through a window if I could lift it. Which I can’t. So I won’t.
I’ve been without a dishwasher for 3 months. Now don’t get me wrong. I’m not so lazy that I can’t wash a few dishes each day. But let’s face it. Who doesn’t enjoy convenience?
When my dishwasher went kaput in late June, I ordered a Bosch through Best Buy. The guy came out a week later to install it. When he removed my old one, he noticed the floor under it had water damage. “You need to fix that before I can install the new one.”
So I called my contractor who put in a new floor.
I called Best Buy again and they came out another week later. When the new Geek Squad guy pulled out the broken dishwasher, he noticed the pipes sticking out from the wall were old and not up to code. “You need to get those replaced before I can install the new one.” Here’s a thought: Why didn’t the previous guy tell me that?
So I called a plumber who got the pipes up to snuff.
Yet another week later out comes Best Buy again. Same scenario. He pulls out the dishwasher and notices the wiring needs an electrical outlet under the sink. Oh gee. Would have been nice had one of the other 2 guys noticed that little important detail, don’t ya think? But I didn’t say so because I’m even-tempered and happy-go-lucky.
Instead, I called an electrician.
A week later the outlet is installed. Finally all up to code, I’m ready for my new Bosch dishwasher. So I call Best Buy to set up another appointment. Another week later the guy comes out, installs it, then leaves. I load up the dishwasher, push start and nothing happens.
You guessed it. My new dishwasher is a lemon.
So I call Best Buy again and tell the woman my dishwasher doesn’t work. “We can’t help you because you purchased the dishwasher more than 14-days ago.” YOU’VE GOT TO BE KIDDING, I said in exasperation. “You need to call Bosch for replacement parts,” she said.
And that, my friends, is when I reached my breaking point.
Prepared to argue my case for another dishwasher, I requested to speak with the manager. Surprisingly, he assured me I would receive a new one. Another week later, a company that contracts with Best Buy delivered the dishwasher. Hallelujah with a hat on.
But wait, it gets better.
The guy says, “I can’t take out your dishwasher because it’s hooked up. We don’t unhook them. Best Buy has to do that.” So he left and took my newly delivered dishwasher with him.
After another 4 calls to the manager, my long-awaited dishwasher was scheduled to be delivered tomorrow. I say WAS because yesterday I received an email saying my delivery has been cancelled and my order refunded. (Neither of which I requested.) What the…
Now if you’ll excuse me, this even tempered, happy-go-lucky gal needs to throw herself on the ground and scream like a 5-year-old. Afterward I plan to go shopping for a dishwasher.
Originally posted in October, 2016. And I’m happy to report my dishwasher is still going strong.
You poor thing, I have gone through a much similar experience with Home Depot with the simple measurement and installment for some Skylight blackout shades. What a Horror Story. My Skylight is 8 ft long by 64 in wide. Not rocket science but I keep getting conflicting stories from the measurement people and Home Depot on how many shades need to be ordered. It varies from one large one, 2 or 4. Panels. Ugh….